:root{--bg: #f5f5f5;--bg-surface: #ffffff;--bg-subtle: #fafafa;--bg-input: #f9fafb;--text: #111827;--text-secondary: #6b7280;--text-tertiary: #9ca3af;--text-inverse: #ffffff;--border: #e5e7eb;--border-light: #f3f4f6;--accent: #2563eb;--accent-hover: #1d4ed8;--accent-light: #eff6ff;--accent-subtle: rgba(37, 99, 235, .08);--success: #059669;--success-light: #ecfdf5;--warning: #d97706;--warning-light: #fffbeb;--error: #dc2626;--error-light: #fef2f2;--shadow-sm: 0 1px 2px rgba(0, 0, 0, .04);--shadow-md: 0 2px 8px rgba(0, 0, 0, .06);--shadow-lg: 0 4px 16px rgba(0, 0, 0, .08);--radius-sm: 6px;--radius-md: 8px;--radius-lg: 12px;--radius-full: 999px;--sidebar-w: 240px;--transition: .15s ease;font-family:Inter,-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif;color:var(--text);font-size:14px;line-height:1.5;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale}[data-theme=dark]{--bg: #111113;--bg-surface: #1a1a1d;--bg-subtle: #212124;--bg-input: #252528;--text: #ececec;--text-secondary: #8b8b8f;--text-tertiary: #5c5c61;--text-inverse: #111113;--border: #2c2c30;--border-light: #232326;--accent: #3b82f6;--accent-hover: #60a5fa;--accent-light: rgba(59, 130, 246, .12);--accent-subtle: rgba(59, 130, 246, .1);--success: #34d399;--success-light: rgba(5, 150, 105, .15);--warning: #fbbf24;--warning-light: rgba(217, 119, 6, .15);--error: #f87171;--error-light: rgba(220, 38, 38, .15);--shadow-sm: 0 1px 2px rgba(0, 0, 0, .3);--shadow-md: 0 2px 8px rgba(0, 0, 0, .4);--shadow-lg: 0 4px 16px rgba(0, 0, 0, .5);color-scheme:dark}[data-theme=dark] .code-block{background:#0e0e12;border-color:#2c2c30}[data-theme=dark] .toast-success{background:#05966933;border-color:#34d39933}[data-theme=dark] .toast-error{background:#dc262633;border-color:#f8717133}*,*:before,*:after{box-sizing:border-box}body{margin:0;min-height:100vh;background:var(--bg)}body,button,input,textarea,select{font:inherit}h1,h2,h3,h4,p{margin:0}h1{font-size:22px;font-weight:600;letter-spacing:-.025em;line-height:1.3}h2{font-size:15px;font-weight:600;line-height:1.3;display:flex;align-items:center;gap:6px}h3{font-size:14px;font-weight:500;line-height:1.4}input,textarea{width:100%;padding:10px 12px;border:1px solid var(--border);border-radius:var(--radius-md);background:var(--bg-input);color:var(--text);resize:vertical;transition:border-color var(--transition),box-shadow var(--transition)}input:focus,textarea:focus{outline:none;border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-subtle)}input::placeholder,textarea::placeholder{color:var(--text-tertiary)}label{display:grid;gap:6px;font-size:13px;font-weight:500;color:var(--text-secondary)}button{display:inline-flex;align-items:center;justify-content:center;gap:6px;border:none;cursor:pointer;padding:10px 16px;border-radius:var(--radius-md);font-weight:500;font-size:14px;background:var(--accent);color:var(--text-inverse);transition:background var(--transition),box-shadow var(--transition),transform var(--transition)}button:hover{background:var(--accent-hover)}button:active{transform:scale(.98)}button:focus-visible{outline:2px solid var(--accent);outline-offset:2px}button:disabled{opacity:.5;cursor:not-allowed}.btn-ghost{background:transparent;color:var(--text-secondary);padding:8px 12px;font-size:13px;border:1px solid var(--border)}.btn-ghost:hover{background:var(--bg-subtle);color:var(--text)}.btn-upload{position:relative;overflow:hidden;background:var(--accent-light);color:var(--accent);font-weight:500;padding:8px 14px;font-size:13px;cursor:pointer}.btn-upload:hover{background:#2563eb1f}.btn-upload input{position:absolute;top:0;right:0;bottom:0;left:0;opacity:0;cursor:pointer;width:100%}.field-group{position:relative;display:grid;gap:6px}.field-label{font-size:13px;font-weight:500;color:var(--text-secondary)}.select-trigger{display:flex;align-items:center;justify-content:space-between;width:100%;padding:10px 12px;background:var(--bg-input);color:var(--text);border:1px solid var(--border);border-radius:var(--radius-md);font-size:14px;font-weight:400;text-align:left;cursor:pointer;transition:border-color var(--transition),box-shadow var(--transition)}.select-trigger:hover{border-color:#d1d5db;background:var(--bg-input)}.select-trigger.open{border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-subtle);background:var(--bg-input)}.select-trigger svg{flex-shrink:0;color:var(--text-tertiary);transition:transform var(--transition)}.select-trigger.open svg{transform:rotate(180deg)}.select-placeholder{color:var(--text-tertiary)}.select-dropdown{position:absolute;top:calc(100% + 4px);left:0;right:0;background:var(--bg-surface);border:1px solid var(--border);border-radius:var(--radius-md);box-shadow:var(--shadow-lg);z-index:50;overflow:hidden;animation:dropdown-in .12s ease}@keyframes dropdown-in{0%{opacity:0;transform:translateY(-4px)}to{opacity:1;transform:translateY(0)}}.select-options{max-height:180px;overflow-y:auto;padding:4px}.select-option{display:flex;align-items:center;justify-content:space-between;width:100%;padding:9px 10px;background:transparent;color:var(--text);font-size:14px;font-weight:400;border-radius:var(--radius-sm);text-align:left;border:none}.select-option:hover{background:var(--bg-subtle)}.select-option.selected{color:var(--accent);font-weight:500;background:var(--accent-light)}.select-option.selected:hover{background:var(--accent-light)}.select-option svg{flex-shrink:0;color:var(--accent)}.select-add{display:flex;align-items:center;gap:4px;padding:6px;border-top:1px solid var(--border-light)}.select-add input{flex:1;padding:8px 10px;font-size:13px;border:1px solid transparent;background:var(--bg-subtle);border-radius:var(--radius-sm)}.select-add input:focus{border-color:var(--accent);background:var(--bg-surface);box-shadow:none}.select-add-btn{width:32px;height:32px;padding:0;flex-shrink:0;border-radius:var(--radius-sm)}.theme-toggle{width:36px;height:36px;padding:0;background:transparent;color:var(--text-secondary);border:1px solid var(--border);border-radius:var(--radius-md);flex-shrink:0}.theme-toggle:hover{background:var(--bg-subtle);color:var(--text)}.theme-toggle-float{position:fixed;top:16px;right:16px;z-index:10}.select-page{display:flex;align-items:center;justify-content:center;min-height:100vh;padding:24px;background:var(--bg)}.select-card{width:100%;max-width:400px;background:var(--bg-surface);border:1px solid var(--border);border-radius:var(--radius-lg);box-shadow:var(--shadow-md);padding:32px;display:grid;gap:24px}.select-brand{display:flex;align-items:center;gap:12px}.select-brand h1{font-size:22px}.select-subtitle{font-size:13px;color:var(--text-tertiary)}.select-fields{display:grid;gap:14px}.select-submit{width:100%;padding:12px;font-size:15px}.select-hint{text-align:center;font-size:12px;color:var(--text-tertiary);line-height:1.5}.layout{display:flex;min-height:100vh}.sidebar{position:fixed;top:0;left:0;width:var(--sidebar-w);height:100vh;background:var(--bg-surface);border-right:1px solid var(--border);display:flex;flex-direction:column;justify-content:space-between;z-index:100}.sidebar-top{padding:20px 12px 12px;display:grid;gap:20px}.sidebar-brand{display:flex;align-items:center;gap:10px;padding:0 8px}.sidebar-brand .theme-toggle{margin-left:auto}.sidebar-brand-text{font-size:17px;font-weight:700;letter-spacing:-.02em}.sidebar-nav{display:grid;gap:2px}.nav-link{display:flex;align-items:center;gap:10px;padding:10px 12px;border-radius:var(--radius-md);color:var(--text-secondary);text-decoration:none;font-size:14px;font-weight:500;transition:background var(--transition),color var(--transition)}.nav-link:hover{background:var(--bg-subtle);color:var(--text)}.nav-link.active{background:var(--accent-light);color:var(--accent)}.nav-link svg{flex-shrink:0}.sidebar-footer{padding:12px;border-top:1px solid var(--border);display:grid;gap:8px}.sidebar-company{padding:8px 12px}.sidebar-company-id{font-size:13px;font-weight:600;color:var(--text);word-break:break-all}.sidebar-company-manager{font-size:12px;color:var(--text-tertiary);margin-top:2px}.btn-logout{background:transparent;color:var(--text-secondary);padding:8px 12px;font-size:13px;border:1px solid var(--border);border-radius:var(--radius-md);justify-content:flex-start}.btn-logout:hover{background:var(--error-light);color:var(--error);border-color:#dc262633}.page-content{margin-left:var(--sidebar-w);flex:1;min-height:100vh;padding:24px 32px 48px;max-width:calc(100vw - var(--sidebar-w))}.dashboard{max-width:960px;display:grid;gap:20px}.page-header{display:flex;align-items:center;justify-content:space-between;gap:16px;padding-bottom:4px}.page-header h1{font-size:22px}.kpi-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:16px}.kpi-card{background:var(--bg-surface);border:1px solid var(--border);border-radius:var(--radius-lg);padding:18px;display:grid;gap:10px}.kpi-icon{width:36px;height:36px;border-radius:var(--radius-md);display:flex;align-items:center;justify-content:center}.kpi-value{font-size:28px;font-weight:700;letter-spacing:-.03em;line-height:1;font-variant-numeric:tabular-nums}.kpi-label{font-size:13px;color:var(--text-secondary)}.chart-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px}.chart-title{font-size:14px;font-weight:600;margin-bottom:8px}.chart-tooltip{background:var(--bg-surface);border:1px solid var(--border);border-radius:var(--radius-sm);padding:8px 12px;box-shadow:var(--shadow-md);display:flex;gap:10px;font-size:13px}.chart-legend{display:flex;gap:16px;justify-content:center;padding-top:8px}.chart-legend-item{display:flex;align-items:center;gap:6px;font-size:12px;color:var(--text-secondary)}.chart-legend-dot{width:8px;height:8px;border-radius:50%;flex-shrink:0}.chart-legend-value{font-weight:600;color:var(--text)}.quick-actions{display:grid;grid-template-columns:repeat(3,1fr);gap:12px}.action-card{display:flex;align-items:flex-start;gap:12px;padding:16px;background:var(--bg-surface);border:1px solid var(--border);border-radius:var(--radius-lg);color:var(--text);text-align:left;transition:border-color var(--transition),box-shadow var(--transition)}.action-card:hover{background:var(--bg-surface);border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-subtle)}.action-card svg{margin-top:2px;flex-shrink:0;color:var(--accent)}.action-title{font-weight:600;font-size:14px}.action-desc{font-size:12px;color:var(--text-secondary);margin-top:2px}.card{background:var(--bg-surface);border:1px solid var(--border);border-radius:var(--radius-lg);box-shadow:var(--shadow-sm);padding:20px;display:grid;gap:16px}.card-header{display:flex;align-items:center;justify-content:space-between;gap:12px}.tabs{display:flex;gap:4px;background:var(--bg-surface);border:1px solid var(--border);border-radius:var(--radius-md);padding:4px;width:fit-content}.tab{padding:8px 16px;font-size:13px;font-weight:500;color:var(--text-secondary);background:transparent;border-radius:var(--radius-sm);transition:background var(--transition),color var(--transition)}.tab:hover{background:var(--bg-subtle);color:var(--text)}.tab.active{background:var(--accent);color:var(--text-inverse)}.tab.active:hover{background:var(--accent-hover)}.escalation-list{display:grid;gap:12px}.escalation-item{gap:12px}.escalation-top{display:flex;justify-content:space-between;align-items:center}.escalation-question{font-size:14px;font-weight:500;line-height:1.5}.resolved-answer{padding:12px;background:var(--bg-subtle);border-radius:var(--radius-md);border:1px solid var(--border-light);display:grid;gap:10px}.resolved-label{font-size:11px;font-weight:600;text-transform:uppercase;letter-spacing:.04em;color:var(--text-tertiary);margin-bottom:4px}.resolved-context{padding:10px 12px;border-radius:var(--radius-md);border-left:3px solid var(--accent);background:var(--accent-subtle)}.resolved-context-label{font-size:11px;font-weight:600;text-transform:uppercase;letter-spacing:.04em;color:var(--accent);margin-bottom:4px}.resolved-answer .resolved-context p{font-size:13px;color:var(--text);line-height:1.5}.resolved-answer p{font-size:13px;color:var(--text-secondary);line-height:1.6}.badge{display:inline-flex;align-items:center;gap:4px;padding:3px 8px;border-radius:var(--radius-full);font-size:11px;font-weight:600;text-transform:uppercase;letter-spacing:.03em}.badge-warning{background:var(--warning-light);color:var(--warning)}.badge-success{background:var(--success-light);color:var(--success)}.timestamp{font-size:12px;color:var(--text-tertiary)}.faq-form{display:grid;gap:14px}.search-box{display:flex;align-items:center;gap:6px;padding:0 12px;border:1px solid var(--border);border-radius:var(--radius-md);background:var(--bg-input);color:var(--text-tertiary)}.search-input{border:none;background:transparent;padding:8px 0;width:180px;font-size:13px}.search-input:focus{outline:none;box-shadow:none}.faq-list{display:grid;gap:6px;max-height:520px;overflow-y:auto}.faq-row{display:grid;grid-template-columns:44px 1fr auto;gap:10px;padding:12px;border:1px solid var(--border-light);border-radius:var(--radius-md);background:var(--bg-subtle);transition:border-color var(--transition)}.faq-row:hover{border-color:var(--border)}.faq-id{font-size:12px;font-weight:600;color:var(--accent);font-variant-numeric:tabular-nums}.faq-row-main{min-width:0}.faq-row h3{font-size:13px;font-weight:500}.faq-row p{margin-top:4px;font-size:13px;color:var(--text-secondary);line-height:1.5}.faq-delete-button{width:36px;height:36px;padding:0;align-self:start;background:transparent;color:var(--text-tertiary);border:1px solid var(--border)}.faq-delete-button:hover{background:var(--error-light);color:var(--error);border-color:#dc26262e}.info-grid{display:grid;gap:12px}.info-item{display:flex;justify-content:space-between;align-items:center;padding:10px 0;border-bottom:1px solid var(--border-light)}.info-item:last-child{border-bottom:none}.info-label{font-size:13px;color:var(--text-secondary)}.info-value{font-size:13px;font-weight:500;font-family:JetBrains Mono,Fira Code,monospace}.steps{display:grid;gap:16px}.step{display:flex;align-items:flex-start;gap:14px}.step-number{width:28px;height:28px;border-radius:50%;background:var(--accent-light);color:var(--accent);font-size:13px;font-weight:700;display:flex;align-items:center;justify-content:center;flex-shrink:0}.step h3{font-size:14px}.step p{margin-top:2px}.code-block{margin:0;padding:14px 16px;border-radius:var(--radius-md);background:#1e1e2e;color:#cdd6f4;font-family:JetBrains Mono,Fira Code,monospace;font-size:12px;line-height:1.6;overflow-x:auto;white-space:pre;border:1px solid rgba(255,255,255,.06)}.toast{position:fixed;right:20px;top:20px;display:flex;align-items:center;gap:8px;padding:12px 16px;border-radius:var(--radius-md);box-shadow:var(--shadow-lg);font-size:13px;font-weight:500;z-index:1000;animation:toast-in .2s ease}@keyframes toast-in{0%{opacity:0;transform:translateY(-8px)}to{opacity:1;transform:translateY(0)}}.toast-success{background:var(--success-light);color:var(--success);border:1px solid rgba(5,150,105,.15)}.toast-error{background:var(--error-light);color:var(--error);border:1px solid rgba(220,38,38,.15)}.empty-state{text-align:center;padding:24px 16px;color:var(--text-tertiary);font-size:13px}.text-muted{color:var(--text-secondary);font-size:13px;line-height:1.6}.widget-shell{background:transparent}.widget-card{display:grid;grid-template-rows:auto 1fr auto auto;width:100%;height:100vh;height:100dvh;background:var(--bg-surface);overflow:hidden}.widget-header{display:flex;justify-content:space-between;align-items:center;padding:16px 20px;border-bottom:1px solid var(--border)}.widget-header h1{font-size:16px;font-weight:600}.widget-eyebrow{font-size:11px;font-weight:500;color:var(--text-tertiary);text-transform:uppercase;letter-spacing:.05em}.widget-status{display:inline-flex;align-items:center;gap:6px;color:var(--success);font-size:12px;font-weight:500}.widget-status:before{content:"";width:7px;height:7px;border-radius:50%;background:currentColor;box-shadow:0 0 0 3px #05966926}.chat-feed{display:flex;flex-direction:column;gap:10px;overflow-y:auto;padding:16px 20px}.chat-bubble{max-width:85%;padding:10px 14px;border-radius:var(--radius-lg);font-size:14px;line-height:1.55;display:grid;gap:4px}.chat-bubble.assistant{background:var(--bg-subtle);border:1px solid var(--border-light);align-self:flex-start}.chat-bubble.assistant.operator-reply{border-color:#0596692e;background:linear-gradient(180deg,var(--success-light),var(--bg-subtle))}.chat-bubble.user{background:var(--accent);color:#fff;align-self:flex-end}.chat-bubble p{margin-top:0;white-space:pre-wrap}.chat-role{display:flex;align-items:center;gap:6px;font-size:11px;font-weight:600;text-transform:uppercase;letter-spacing:.04em;color:var(--text-tertiary)}.chat-badge{display:inline-flex;align-items:center;min-height:20px;padding:0 8px;border-radius:var(--radius-full);background:#05966924;color:var(--success);font-size:10px;letter-spacing:.02em}.chat-bubble.user .chat-role{color:#ffffffb3}.chat-reply-preview{display:grid;gap:2px;padding:8px 10px;margin-bottom:2px;border-radius:var(--radius-md);border-left:3px solid var(--accent);background:#2563eb14}.chat-bubble.assistant.operator-reply .chat-reply-preview{border-left-color:var(--success);background:#0596691f}.chat-reply-label{font-size:10px;font-weight:600;text-transform:uppercase;letter-spacing:.04em;color:var(--text-tertiary)}.chat-reply-text{font-size:12px;color:var(--text-secondary);white-space:pre-wrap}.chat-sources{margin-top:8px;font-size:11px;color:var(--text-tertiary)}.chat-bubble.user .chat-sources{color:#fff9}.chat-loading{display:flex;align-items:center;gap:8px;padding:8px 0;font-size:13px;color:var(--text-tertiary)}.chat-loading:before{content:"";width:16px;height:16px;border:2px solid var(--border);border-top-color:var(--accent);border-radius:50%;animation:spin .6s linear infinite}@keyframes spin{to{transform:rotate(360deg)}}.chat-form{display:grid;gap:8px;padding:12px 20px 16px;border-top:1px solid var(--border)}.chat-form textarea{min-height:44px;max-height:120px;font-size:14px}.chat-form button{padding:10px 16px}.error-text{padding:10px 16px;margin:0 20px 12px;font-size:13px;color:var(--error);background:var(--error-light);border-radius:var(--radius-md);border:1px solid rgba(220,38,38,.12)}::-webkit-scrollbar{width:5px}::-webkit-scrollbar-track{background:transparent}::-webkit-scrollbar-thumb{background:var(--border);border-radius:var(--radius-full)}::-webkit-scrollbar-thumb:hover{background:var(--text-tertiary)}@media(max-width:1024px){.kpi-grid{grid-template-columns:repeat(2,1fr)}.chart-grid,.quick-actions{grid-template-columns:1fr}}@media(max-width:768px){:root{--sidebar-w: 0px}.sidebar{position:fixed;bottom:0;left:0;right:0;top:auto;width:100%;height:auto;border-right:none;border-top:1px solid var(--border);flex-direction:row;z-index:200}.sidebar-top{flex:1;padding:0;gap:0;display:flex;flex-direction:row;align-items:stretch}.sidebar-brand{display:none}.sidebar-nav{display:flex;flex-direction:row;gap:0;flex:1}.nav-link{flex:1;flex-direction:column;gap:2px;padding:10px 4px 12px;border-radius:0;font-size:10px;justify-content:center;text-align:center}.nav-link.active{background:var(--accent-light)}.sidebar-footer{display:none}.page-content{margin-left:0;max-width:100vw;padding:16px 12px 80px}.page-header{flex-direction:column;align-items:flex-start}.kpi-grid{grid-template-columns:1fr 1fr}}